Delivery & Returns
Delivery……...Don’t worry we are discreet!!!!
Your package will arrive well sealed with no markings from our company! All products are bubble wrapped and in complete plain packaging. with a nondescript return address “Rebos Investments” instead of ‘Lust’ The transaction on your bank or credit card statement will show ‘Rebos Investments’ and not ‘Lust’
Tracking your order
Your unique order tracking number will be emailed to you ( it can also be found on your account page).
or on the Royal Mail web site HERE
Haven’t received your order when expected?
If your order doesn’t arrive when expected please contact our Customer Service Department, 01273699344
Please be aware that Lust.co.uk cannot be held responsible for orders delayed by incorrect address information supplied during the checkout process.
Oh, and there is no need to worry if you are not happy with your purchase!
Returns……At Lust we want you to be 100% delighted!!!!
If for any reason when the item arrives and it does not fulfil your expectations then you can receive a no quibble refund including all postage costs.
If items are to be returned it must be within 30 working days from date of receipt. Returned in original packaging and unused condition. Returns must be paid for by the customer and replacements will be sent out on the date of receipt of return.
What if the item is faulty?
We are sorry your item is faulty and would like to solve this problem quickly for you. You can return a faulty item to our shop in Brighton if you are local to us for a replacement or refund; you will need to take your proof of purchase with you.
If you are returning a faulty product that you have bought online please complete the form below so we can arrange a replacement and provide instruction for return. Items must be returned unused, if we do not feel the item meets these standards then the item will be returned to you and no refund will be given.
I hope you can understand why we cannot accept returns of any of our lingerie lines and consumables like lubes etc
*Your Statutory Rights are not affected